warehouse and so we just need the returned items to be shipped out within those days (not delivered) !
* Please make sure to contact us in order to receive a Return Authorization Number PRIOR to shipping the item(s) back.
* All custom engraving items are final sale. Warranty is still valid for any non-accidental, manufacturer defects or items damaged on arrival.
* All returned items must be in new and unused condition and still have their original packaging attached to them.
* Customers are responsible for return postage costs.
* Shipping fees (if applicable) are non-refundable.
Please send us an email or through our "Contact Us" page to begin the refund/exchange process.